Refund policy

This policy describes what the system actually does, not what we would like it to do. Every rule below is enforced in code.

### Partial delivery

When an order delivers only part way, we compare what arrived against what you ordered, refund that exact proportion to your wallet, and email you the figures. This happens automatically within minutes of the shortfall being detected. You do not have to notice it or ask for it.

### Failed delivery

When an order cannot be delivered at all, you get the entire amount back and the order is marked cancelled. The most common causes are a profile that was made private after ordering, a username that changed, or a link that pointed somewhere other than what was intended.

### Where refunds go

By default a refund becomes wallet balance, which is spendable on any future order and lands instantly. If you would rather have the money back on M-Pesa, reply to any order email and we will send it to the number that paid, normally within one business day.

### What is not refundable

A correctly delivered order is not refundable, including if you decide afterwards that you wanted something different. Delivery cannot be reversed once it has started, which is why we ask you to confirm the link before paying rather than after.

### Drops after delivery

Some services carry a refill guarantee, shown on the service page. If the count drops inside that window, tell us and we top it back up at no charge. Outside the window, a drop is not refundable — platforms remove accounts continuously and no provider can guarantee against it forever.

### Disputes

Every order keeps a full audit trail: what you paid, when it settled, which network delivered it, what it reported and when. If you dispute a charge we will send you that record.